{"id":44,"date":"2026-10-22T16:27:42","date_gmt":"2026-10-22T09:27:42","guid":{"rendered":"https:\/\/demo.marketingseotop.com\/routa\/chinh-sach-boi-thuong\/"},"modified":"2026-10-22T16:27:42","modified_gmt":"2026-10-22T09:27:42","slug":"chinh-sach-boi-thuong","status":"publish","type":"page","link":"https:\/\/demo.marketingseotop.com\/routa\/chinh-sach-boi-thuong\/","title":{"rendered":"Ch\u00ednh s\u00e1ch b\u1ed3i th\u01b0\u1eddng"},"content":{"rendered":"<p>Ch\u00ednh s\u00e1ch n\u00e0y \u00e1p d\u1ee5ng cho h\u00e0ng ho\u00e1 do ROUTA Logistics nh\u1eadn v\u1eadn chuy\u1ec3n khi x\u1ea3y ra m\u1ea5t m\u00e1t, thi\u1ebfu h\u1ee5t ho\u1eb7c h\u01b0 h\u1ecfng thu\u1ed9c tr\u00e1ch nhi\u1ec7m c\u1ee7a ROUTA. \u0110\u00e2y l\u00e0 ch\u00ednh s\u00e1ch ri\u00eang c\u1ee7a ROUTA, \u0111\u01b0\u1ee3c c\u00f4ng b\u1ed1 \u0111\u1ec3 kh\u00e1ch h\u00e0ng n\u1eafm r\u00f5 tr\u01b0\u1edbc khi g\u1eedi h\u00e0ng.<\/p>\n<h2>1. M\u1ee9c b\u1ed3i th\u01b0\u1eddng<\/h2>\n<ul>\n<li><strong>H\u00e0ng c\u00f3 khai gi\u00e1:<\/strong> b\u1ed3i th\u01b0\u1eddng theo gi\u00e1 tr\u1ecb khai b\u00e1o, t\u1ed1i \u0111a b\u1eb1ng gi\u00e1 tr\u1ecb thi\u1ec7t h\u1ea1i th\u1ef1c t\u1ebf \u0111\u01b0\u1ee3c x\u00e1c nh\u1eadn. N\u1ebfu ch\u1ec9 h\u01b0 h\u1ecfng m\u1ed9t ph\u1ea7n, m\u1ee9c b\u1ed3i th\u01b0\u1eddng t\u00ednh theo t\u1ef7 l\u1ec7 thi\u1ec7t h\u1ea1i.<\/li>\n<li><strong>H\u00e0ng kh\u00f4ng khai gi\u00e1:<\/strong> b\u1ed3i th\u01b0\u1eddng t\u1ed1i \u0111a <strong>10 l\u1ea7n c\u01b0\u1edbc v\u1eadn chuy\u1ec3n<\/strong> c\u1ee7a l\u00f4 h\u00e0ng, kh\u00f4ng v\u01b0\u1ee3t gi\u00e1 tr\u1ecb thi\u1ec7t h\u1ea1i th\u1ef1c t\u1ebf.<\/li>\n<\/ul>\n<p>ROUTA kh\u00f4ng b\u1ed3i th\u01b0\u1eddng c\u00e1c kho\u1ea3n gi\u00e1n ti\u1ebfp nh\u01b0 m\u1ea5t doanh thu, m\u1ea5t c\u01a1 h\u1ed9i kinh doanh ho\u1eb7c chi ph\u00ed ph\u1ea1t h\u1ee3p \u0111\u1ed3ng c\u1ee7a b\u00ean th\u1ee9 ba.<\/p>\n<h2>2. Khai gi\u00e1 h\u00e0ng ho\u00e1<\/h2>\n<p>B\u1ea1n n\u00ean khai gi\u00e1 tr\u1ecb h\u00e0ng tr\u00ean phi\u1ebfu g\u1eedi ho\u1eb7c trong b\u00e1o gi\u00e1, nh\u1ea5t l\u00e0 h\u00e0ng gi\u00e1 tr\u1ecb cao, d\u1ec5 v\u1ee1 ho\u1eb7c \u0111i tuy\u1ebfn d\u00e0i. Gi\u00e1 khai ph\u1ea3i \u0111\u00fang th\u1ef1c t\u1ebf v\u00e0 c\u00f3 th\u1ec3 \u0111\u1ed1i chi\u1ebfu b\u1eb1ng ho\u00e1 \u0111\u01a1n, h\u1ee3p \u0111\u1ed3ng mua b\u00e1n. Khai gi\u00e1 c\u00f3 th\u1ec3 ph\u00e1t sinh ph\u00ed b\u1ea3o hi\u1ec3m \u0111\u01b0\u1ee3c ghi r\u00f5 trong b\u00e1o gi\u00e1. Khai sai gi\u00e1 tr\u1ecb c\u00f3 th\u1ec3 d\u1eabn \u0111\u1ebfn t\u1eeb ch\u1ed1i b\u1ed3i th\u01b0\u1eddng ph\u1ea7n ch\u00eanh l\u1ec7ch.<\/p>\n<h2>3. H\u00e0ng ROUTA kh\u00f4ng nh\u1eadn v\u1eadn chuy\u1ec3n<\/h2>\n<p>ROUTA kh\u00f4ng nh\u1eadn v\u00e0 kh\u00f4ng b\u1ed3i th\u01b0\u1eddng cho h\u00e0ng c\u1ea5m l\u01b0u th\u00f4ng, ch\u1ea5t n\u1ed5, ch\u1ea5t ch\u00e1y, v\u0169 kh\u00ed, ma tu\u00fd, ho\u00e1 ch\u1ea5t nguy hi\u1ec3m kh\u00f4ng \u0111\u1ee7 gi\u1ea5y ph\u00e9p, ti\u1ec1n, v\u00e0ng b\u1ea1c, \u0111\u00e1 qu\u00fd, gi\u1ea5y t\u1edd c\u00f3 gi\u00e1 v\u00e0 h\u00e0ng kh\u00f4ng r\u00f5 ngu\u1ed3n g\u1ed1c. H\u00e0ng b\u1ecb khai sai t\u00ean ho\u1eb7c t\u00ednh ch\u1ea5t s\u1ebd kh\u00f4ng \u0111\u01b0\u1ee3c b\u1ed3i th\u01b0\u1eddng, ng\u01b0\u1eddi g\u1eedi ch\u1ecbu tr\u00e1ch nhi\u1ec7m v\u00e0 m\u1ecdi chi ph\u00ed ph\u00e1t sinh.<\/p>\n<h2>4. Tr\u01b0\u1eddng h\u1ee3p kh\u00f4ng b\u1ed3i th\u01b0\u1eddng<\/h2>\n<ul>\n<li>H\u01b0 h\u1ecfng do \u0111\u00f3ng g\u00f3i kh\u00f4ng ph\u00f9 h\u1ee3p c\u1ee7a ng\u01b0\u1eddi g\u1eedi, ho\u1eb7c do \u0111\u1eb7c t\u00ednh t\u1ef1 nhi\u00ean c\u1ee7a h\u00e0ng, nh\u01b0 h\u00e0ng t\u01b0\u01a1i s\u1ed1ng hao h\u1ee5t t\u1ef1 nhi\u00ean.<\/li>\n<li>S\u1ef1 ki\u1ec7n b\u1ea5t kh\u1ea3 kh\u00e1ng nh\u01b0 thi\u00ean tai, d\u1ecbch b\u1ec7nh, phong to\u1ea3 \u0111\u01b0\u1eddng theo l\u1ec7nh c\u01a1 quan ch\u1ee9c n\u0103ng.<\/li>\n<li>H\u00e0ng b\u1ecb c\u01a1 quan nh\u00e0 n\u01b0\u1edbc t\u1ea1m gi\u1eef, t\u1ecbch thu theo quy \u0111\u1ecbnh.<\/li>\n<li>Ng\u01b0\u1eddi nh\u1eadn k\u00fd nh\u1eadn h\u00e0ng \u0111\u1ea7y \u0111\u1ee7 kh\u00f4ng ghi ch\u00fa t\u00ecnh tr\u1ea1ng b\u1ea5t th\u01b0\u1eddng, tr\u1eeb h\u01b0 h\u1ecfng kh\u00f3 th\u1ea5y b\u00ean trong.<\/li>\n<\/ul>\n<h2>5. Th\u1eddi h\u1ea1n khi\u1ebfu n\u1ea1i<\/h2>\n<p>B\u1ea1n c\u1ea7n th\u00f4ng b\u00e1o cho ROUTA trong v\u00f2ng <strong>7 ng\u00e0y<\/strong> k\u1ec3 t\u1eeb ng\u00e0y giao h\u00e0ng. Qu\u00e1 th\u1eddi h\u1ea1n n\u00e0y, ROUTA c\u00f3 quy\u1ec1n t\u1eeb ch\u1ed1i gi\u1ea3i quy\u1ebft. N\u00ean ki\u1ec3m tra h\u00e0ng ngay khi nh\u1eadn v\u00e0 ghi ch\u00fa t\u00ecnh tr\u1ea1ng l\u00ean bi\u00ean b\u1ea3n giao nh\u1eadn tr\u01b0\u1edbc khi k\u00fd.<\/p>\n<h2>6. Ch\u1ee9ng t\u1eeb c\u1ea7n c\u00f3<\/h2>\n<ul>\n<li>M\u00e3 v\u1eadn \u0111\u01a1n v\u00e0 bi\u00ean b\u1ea3n giao nh\u1eadn.<\/li>\n<li>\u1ea2nh ho\u1eb7c video h\u00e0ng h\u01b0 h\u1ecfng, bao b\u00ec, t\u00ecnh tr\u1ea1ng th\u00f9ng xe n\u1ebfu c\u00f3.<\/li>\n<li>Ho\u00e1 \u0111\u01a1n, h\u1ee3p \u0111\u1ed3ng mua b\u00e1n ho\u1eb7c ch\u1ee9ng t\u1eeb ch\u1ee9ng minh gi\u00e1 tr\u1ecb h\u00e0ng.<\/li>\n<li>Bi\u00ean b\u1ea3n ki\u1ec3m tra c\u1ee7a ng\u01b0\u1eddi nh\u1eadn, n\u1ebfu c\u00f3.<\/li>\n<li>Th\u00f4ng tin t\u00e0i kho\u1ea3n nh\u1eadn ti\u1ec1n b\u1ed3i th\u01b0\u1eddng.<\/li>\n<\/ul>\n<h2>7. Quy tr\u00ecnh v\u00e0 th\u1eddi gian x\u1eed l\u00fd<\/h2>\n<p>G\u1eedi h\u1ed3 s\u01a1 khi\u1ebfu n\u1ea1i qua email hello@routa.example.vn ho\u1eb7c trang <a href=\"https:\/\/demo.marketingseotop.com\/routa\/lien-he\/\">Li\u00ean h\u1ec7<\/a>. ROUTA x\u00e1c nh\u1eadn \u0111\u00e3 nh\u1eadn h\u1ed3 s\u01a1, c\u00f3 th\u1ec3 li\u00ean h\u1ec7 b\u1ed5 sung th\u00f4ng tin v\u00e0 \u0111\u01b0a ra k\u1ebft qu\u1ea3 trong t\u1ed1i \u0111a <strong>15 ng\u00e0y l\u00e0m vi\u1ec7c<\/strong> k\u1ec3 t\u1eeb khi nh\u1eadn \u0111\u1ee7 h\u1ed3 s\u01a1. Kho\u1ea3n b\u1ed3i th\u01b0\u1eddng \u0111\u01b0\u1ee3c chuy\u1ec3n kho\u1ea3n sau khi hai b\u00ean th\u1ed1ng nh\u1ea5t.<\/p>\n<p>C\u00e2u h\u1ecfi th\u01b0\u1eddng g\u1eb7p n\u1eb1m \u1edf trang <a href=\"https:\/\/demo.marketingseotop.com\/routa\/faq\/\">FAQ<\/a>. Gi\u00e1 c\u01b0\u1edbc v\u00e0 \u0111i\u1ec1u ki\u1ec7n c\u1ee5 th\u1ec3 t\u1eebng chuy\u1ebfn \u0111\u01b0\u1ee3c ghi trong b\u00e1o gi\u00e1 ho\u1eb7c h\u1ee3p \u0111\u1ed3ng; n\u1ebfu c\u00f3 kh\u00e1c bi\u1ec7t, n\u1ed9i dung b\u00e1o gi\u00e1 ho\u1eb7c h\u1ee3p \u0111\u1ed3ng \u0111\u01b0\u1ee3c \u01b0u ti\u00ean \u00e1p d\u1ee5ng.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Quy \u0111\u1ecbnh b\u1ed3i th\u01b0\u1eddng c\u1ee7a ROUTA: c\u00f3 khai gi\u00e1 b\u1ed3i th\u01b0\u1eddng theo gi\u00e1 khai b\u00e1o, kh\u00f4ng khai gi\u00e1 t\u1ed1i \u0111a 10 l\u1ea7n c\u01b0\u1edbc. Khi\u1ebfu n\u1ea1i trong 7 ng\u00e0y k\u1ec3 t\u1eeb ng\u00e0y giao.<\/p>\n","protected":false},"author":0,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-44","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/demo.marketingseotop.com\/routa\/wp-json\/wp\/v2\/pages\/44","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/demo.marketingseotop.com\/routa\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/demo.marketingseotop.com\/routa\/wp-json\/wp\/v2\/types\/page"}],"replies":[{"embeddable":true,"href":"https:\/\/demo.marketingseotop.com\/routa\/wp-json\/wp\/v2\/comments?post=44"}],"version-history":[{"count":0,"href":"https:\/\/demo.marketingseotop.com\/routa\/wp-json\/wp\/v2\/pages\/44\/revisions"}],"wp:attachment":[{"href":"https:\/\/demo.marketingseotop.com\/routa\/wp-json\/wp\/v2\/media?parent=44"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}