{"id":128,"date":"2026-10-19T16:27:44","date_gmt":"2026-10-19T09:27:44","guid":{"rendered":"https:\/\/demo.marketingseotop.com\/routa\/blog\/giao-hang-dung-hen-cach-do-ty-le-on-time\/"},"modified":"2026-10-19T16:27:44","modified_gmt":"2026-10-19T09:27:44","slug":"giao-hang-dung-hen-cach-do-ty-le-on-time","status":"publish","type":"post","link":"https:\/\/demo.marketingseotop.com\/routa\/blog\/giao-hang-dung-hen-cach-do-ty-le-on-time\/","title":{"rendered":"Giao h\u00e0ng \u0111\u00fang h\u1eb9n: c\u00e1ch \u0111o t\u1ef7 l\u1ec7 on-time, SLA, ETA v\u00e0 theo d\u00f5i l\u00f4 h\u00e0ng"},"content":{"rendered":"<p>Nhi\u1ec1u \u0111\u01a1n v\u1ecb v\u1eadn t\u1ea3i t\u1ef1 h\u00e0o v\u1ec1 t\u1ef7 l\u1ec7 giao \u0111\u00fang h\u1eb9n tr\u00ean 95%, nh\u01b0ng hai con s\u1ed1 c\u00f9ng ghi 98% c\u00f3 th\u1ec3 mang \u00fd ngh\u0129a r\u1ea5t kh\u00e1c nhau tu\u1ef3 c\u00e1ch \u0111\u1ecbnh ngh\u0129a. Mu\u1ed1n \u0111o on-time cho \u0111\u00fang, b\u1ea1n c\u1ea7n ch\u1ed1t ba th\u1ee9: m\u1ed1c th\u1eddi gian n\u00e0o \u0111\u01b0\u1ee3c t\u00ednh l\u00e0 h\u1eb9n, sai l\u1ec7ch bao nhi\u00eau \u0111\u01b0\u1ee3c ch\u1ea5p nh\u1eadn v\u00e0 nh\u1eefng tr\u01b0\u1eddng h\u1ee3p n\u00e0o \u0111\u01b0\u1ee3c lo\u1ea1i tr\u1eeb.<\/p>\n<h2>On-time l\u00e0 g\u00ec v\u00e0 \u0111o th\u1ebf n\u00e0o<\/h2>\n<p>T\u1ef7 l\u1ec7 on-time b\u1eb1ng s\u1ed1 l\u00f4 giao \u0111\u00fang h\u1eb9n chia cho t\u1ed5ng s\u1ed1 l\u00f4 giao trong k\u1ef3. V\u00ed d\u1ee5 trong th\u00e1ng c\u00f3 500 l\u00f4, 487 l\u00f4 giao \u0111\u00fang h\u1eb9n th\u00ec t\u1ef7 l\u1ec7 l\u00e0 97,4%. ROUTA c\u00f4ng b\u1ed1 t\u1ef7 l\u1ec7 \u0111\u00fang h\u1eb9n 98,2% trong 12 th\u00e1ng g\u1ea7n nh\u1ea5t, t\u00ednh theo m\u1ed1c cam k\u1ebft v\u1edbi kh\u00e1ch khi nh\u1eadn \u0111\u01a1n.<\/p>\n<p>Nh\u1eefng \u0111i\u1ec3m c\u1ea7n th\u1ed1ng nh\u1ea5t khi \u0111o:<\/p>\n<ul>\n<li><strong>M\u1ed1c h\u1eb9n:<\/strong> h\u1eb9n theo ng\u00e0y, theo khung gi\u1edd hay theo gi\u1edd c\u1ed1 \u0111\u1ecbnh. Khung c\u00e0ng h\u1eb9p, t\u1ef7 l\u1ec7 c\u00e0ng kh\u00f3 \u0111\u1ea1t.<\/li>\n<li><strong>Dung sai:<\/strong> v\u00ed d\u1ee5 ch\u1ea5p nh\u1eadn l\u1ec7ch trong v\u00f2ng 2 gi\u1edd v\u1edbi tuy\u1ebfn ng\u1eafn, ho\u1eb7c trong ng\u00e0y h\u1eb9n v\u1edbi tuy\u1ebfn d\u00e0i.<\/li>\n<li><strong>Th\u1eddi \u0111i\u1ec3m t\u00ednh xong:<\/strong> khi xe \u0111\u1ebfn \u0111\u1ecba ch\u1ec9, khi b\u1eaft \u0111\u1ea7u d\u1ee1, hay khi b\u00ean nh\u1eadn k\u00fd bi\u00ean b\u1ea3n.<\/li>\n<li><strong>Lo\u1ea1i tr\u1eeb:<\/strong> b\u1ea5t kh\u1ea3 kh\u00e1ng nh\u01b0 b\u00e3o, \u0111\u01b0\u1eddng s\u1ea1t, ng\u01b0\u1eddi nh\u1eadn v\u1eafng m\u1eb7t ho\u1eb7c \u0111\u1ed5i \u0111\u1ecba ch\u1ec9.<\/li>\n<\/ul>\n<h2>SLA: cam k\u1ebft b\u1eb1ng v\u0103n b\u1ea3n<\/h2>\n<p>SLA (tho\u1ea3 thu\u1eadn m\u1ee9c d\u1ecbch v\u1ee5) n\u00ean ghi t\u1ed1i thi\u1ec3u c\u00e1c n\u1ed9i dung: th\u1eddi gian v\u1eadn chuy\u1ec3n theo tuy\u1ebfn, gi\u1edd ch\u1ed1t nh\u1eadn h\u00e0ng trong ng\u00e0y, th\u1eddi gian b\u00e1o tr\u1ec5, c\u00e1ch x\u1eed l\u00fd v\u00e0 \u0111\u1ec1n b\u00f9 khi vi ph\u1ea1m. Th\u1eddi gian tham kh\u1ea3o: H\u00e0 N\u1ed9i\u2013TP.HCM ch\u1ea1y th\u1eb3ng kho\u1ea3ng 2,5\u20133 ng\u00e0y; tuy\u1ebfn \u0110\u00e0 N\u1eb5ng\u2013TP.HCM (kho\u1ea3ng 960 km) ng\u1eafn h\u01a1n n\u00ean th\u1eddi gian c\u0169ng th\u1ea5p h\u01a1n, th\u01b0\u1eddng t\u00ednh theo ng\u00e0y ch\u1ee9 kh\u00f4ng theo gi\u1edd. V\u1edbi gh\u00e9p h\u00e0ng, n\u00ean c\u1ed9ng th\u00eam th\u1eddi gian gom v\u00e0 trung chuy\u1ec3n.<\/p>\n<h2>ETA: d\u1ef1 \u0111o\u00e1n gi\u1edd \u0111\u1ebfn \u0111\u00e1ng tin<\/h2>\n<p>ETA (th\u1eddi gian d\u1ef1 ki\u1ebfn \u0111\u1ebfn) kh\u00f4ng ph\u1ea3i con s\u1ed1 c\u1ed1 \u0111\u1ecbnh m\u00e0 c\u1eadp nh\u1eadt theo th\u1ef1c t\u1ebf. C\u00e1ch t\u00ednh h\u1ee3p l\u00fd d\u1ef1a tr\u00ean qu\u00e3ng \u0111\u01b0\u1eddng c\u00f2n l\u1ea1i, t\u1ed1c \u0111\u1ed9 trung b\u00ecnh tr\u00ean t\u1eebng \u0111o\u1ea1n, th\u1eddi gian ngh\u1ec9 b\u1eaft bu\u1ed9c c\u1ee7a t\u00e0i x\u1ebf v\u00e0 c\u00e1c \u0111i\u1ec3m d\u1eebng. Xe g\u1eafn GPS gi\u00fap ETA \u0111\u01b0\u1ee3c c\u1eadp nh\u1eadt li\u00ean t\u1ee5c, nh\u01b0ng b\u1ea1n n\u00ean xem ETA l\u00e0 kho\u1ea3ng, ch\u1eb3ng h\u1ea1n \u0111\u1ebfn trong kho\u1ea3ng 14:00\u201316:00, thay v\u00ec m\u1ed9t gi\u1edd ch\u00ednh x\u00e1c.<\/p>\n<h2>Theo d\u00f5i l\u00f4 h\u00e0ng trong h\u00e0nh tr\u00ecnh<\/h2>\n<ol>\n<li>Nh\u1eadn m\u00e3 v\u1eadn \u0111\u01a1n ngay khi giao h\u00e0ng cho xe.<\/li>\n<li>Tra c\u1ee9u tr\u1ea1ng th\u00e1i qua <a href=\"https:\/\/demo.marketingseotop.com\/routa\/tra-cuu-van-don\/\">trang tra c\u1ee9u v\u1eadn \u0111\u01a1n<\/a>: \u0111\u00e3 nh\u1eadn, \u0111ang \u0111i, \u0111\u00e3 t\u1edbi kho \u0111\u00edch, \u0111ang giao, \u0111\u00e3 k\u00fd nh\u1eadn.<\/li>\n<li>\u0110\u1eb7t m\u1ed1c ki\u1ec3m tra: v\u00ed d\u1ee5 sau 24 gi\u1edd xe qua \u0111\u01b0\u1ee3c \u0111i\u1ec3m n\u00e0o.<\/li>\n<li>Khi c\u00f3 ch\u1eadm tr\u1ec5, y\u00eau c\u1ea7u th\u00f4ng b\u00e1o ch\u1ee7 \u0111\u1ed9ng t\u1eeb \u0111i\u1ec1u \u0111\u1ed9, k\u00e8m l\u00fd do v\u00e0 ETA m\u1edbi.<\/li>\n<li>L\u01b0u l\u1ea1i bi\u00ean b\u1ea3n giao nh\u1eadn \u0111\u1ec3 \u0111\u1ed1i chi\u1ebfu cu\u1ed1i k\u1ef3.<\/li>\n<\/ol>\n<h3>Nh\u1eefng nguy\u00ean nh\u00e2n th\u01b0\u1eddng l\u00e0m tr\u1ec5<\/h3>\n<table>\n<thead>\n<tr>\n<th>Nguy\u00ean nh\u00e2n<\/th>\n<th>C\u00e1ch gi\u1ea3m thi\u1ec3u<\/th>\n<\/tr>\n<\/thead>\n<tbody>\n<tr>\n<td>H\u00e0ng ch\u01b0a s\u1eb5n s\u00e0ng khi xe \u0111\u1ebfn b\u1ed1c<\/td>\n<td>X\u00e1c nh\u1eadn gi\u1edd s\u1eb5n s\u00e0ng tr\u01b0\u1edbc m\u1ed9t ng\u00e0y<\/td>\n<\/tr>\n<tr>\n<td>\u0110\u1ecba ch\u1ec9 nh\u1eadn kh\u00f3 t\u00ecm, xe l\u1edbn kh\u00f4ng v\u00e0o \u0111\u01b0\u1ee3c<\/td>\n<td>G\u1eedi \u0111\u1ecbnh v\u1ecb v\u00e0 c\u1ee1 xe t\u1ed1i \u0111a v\u00e0o \u0111\u01b0\u1ee3c<\/td>\n<\/tr>\n<tr>\n<td>Th\u1eddi ti\u1ebft, s\u1ea1t l\u1edf, \u00e1ch t\u1eafc<\/td>\n<td>Ch\u1eeba th\u1eddi gian \u0111\u1ec7m, theo d\u00f5i l\u1ed9 tr\u00ecnh thay th\u1ebf<\/td>\n<\/tr>\n<tr>\n<td>Ch\u1edd d\u1ee1 h\u00e0ng qu\u00e1 l\u00e2u<\/td>\n<td>H\u1eb9n khung gi\u1edd nh\u1eadn, chu\u1ea9n b\u1ecb nh\u00e2n l\u1ef1c<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<h2>M\u1ed9t ch\u1ec9 s\u1ed1 ch\u01b0a \u0111\u1ee7<\/h2>\n<p>Ngo\u00e0i on-time, n\u00ean theo d\u00f5i t\u1ef7 l\u1ec7 h\u00e0ng h\u01b0 h\u1ecfng, t\u1ef7 l\u1ec7 b\u00e1o tr\u1ec5 ch\u1ee7 \u0111\u1ed9ng v\u00e0 th\u1eddi gian x\u1eed l\u00fd khi\u1ebfu n\u1ea1i. M\u1ed9t \u0111\u01a1n v\u1ecb giao \u0111\u00fang h\u1eb9n nh\u01b0ng h\u00e0ng m\u00f3p m\u00e9o th\u00ec kh\u00e1ch v\u1eabn kh\u00f4ng h\u00e0i l\u00f2ng. T\u00ecm hi\u1ec3u th\u00eam v\u1ec1 <a href=\"https:\/\/demo.marketingseotop.com\/routa\/ve-chung-toi\/\">n\u0103ng l\u1ef1c v\u1eadn h\u00e0nh c\u1ee7a ROUTA<\/a>.<\/p>\n<p>N\u1ebfu b\u1ea1n \u0111ang so\u1ea1n SLA cho h\u1ee3p \u0111\u1ed3ng v\u1eadn chuy\u1ec3n, h\u00e3y li\u00ean h\u1ec7 qua <a href=\"https:\/\/demo.marketingseotop.com\/routa\/lien-he\/\">trang li\u00ean h\u1ec7<\/a> \u0111\u1ec3 c\u00f9ng trao \u0111\u1ed5i m\u1ed1c th\u1eddi gian ph\u00f9 h\u1ee3p t\u1eebng tuy\u1ebfn.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>T\u1ef7 l\u1ec7 on-time ch\u1ec9 c\u00f3 \u00fd ngh\u0129a khi \u0111\u1ecbnh ngh\u0129a r\u00f5. C\u00e1ch \u0111\u1eb7t SLA, t\u00ednh ETA v\u00e0 theo d\u00f5i l\u00f4 h\u00e0ng, k\u00e8m v\u00ed d\u1ee5 tr\u00ean tuy\u1ebfn \u0110\u00e0 N\u1eb5ng\u2013TP.HCM.<\/p>\n","protected":false},"author":0,"featured_media":13,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-128","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-kinh-nghiem-van-chuyen"],"_links":{"self":[{"href":"https:\/\/demo.marketingseotop.com\/routa\/wp-json\/wp\/v2\/posts\/128","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/demo.marketingseotop.com\/routa\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/demo.marketingseotop.com\/routa\/wp-json\/wp\/v2\/types\/post"}],"replies":[{"embeddable":true,"href":"https:\/\/demo.marketingseotop.com\/routa\/wp-json\/wp\/v2\/comments?post=128"}],"version-history":[{"count":0,"href":"https:\/\/demo.marketingseotop.com\/routa\/wp-json\/wp\/v2\/posts\/128\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/demo.marketingseotop.com\/routa\/wp-json\/wp\/v2\/media\/13"}],"wp:attachment":[{"href":"https:\/\/demo.marketingseotop.com\/routa\/wp-json\/wp\/v2\/media?parent=128"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/demo.marketingseotop.com\/routa\/wp-json\/wp\/v2\/categories?post=128"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/demo.marketingseotop.com\/routa\/wp-json\/wp\/v2\/tags?post=128"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}